Review for True South Solar

Office location: 125 Clear Creek Drive, Ashland OR, 97520

11/07/2024
Henry White City, OR

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When putting all the money out for a solar system it’s extremely important to hire a local company that has its own installers and that actually cares about solar. Four years ago I purchased a solar system not knowing what I was doing from a non local company. Five months ago half the system quit working. I contacted the company and they kept ignoring my request for repair. Then I finally received an email that stated they were going bankrupt. I found out that a lot of companies sprang up to collect the government payout and after things dried up would take the money and run. Since I am paying a savings and loan I couldn’t simply stop paying and I still owed over 17k. They referred me to the company they contracted with. That company blew me off, there’s not much money in repair vs full installs. I tried a third company that I thought was local but turned out not to be and the contractor they hire could not repair my system. FYI, there are different manufacturers of systems and they are very different. Finally I found Truesouth solar, their customer service was friendly and helpful. They sent a knowledgeable tech out who was on staff and not an independent contractor. He fixed my system and it works perfectly now. Truesouth solar did not make much money off of me and yet treated me with concern and respect. If you are in southern Oregon and want to purchase a solar system I highly recommend them. Down the road if something goes wrong, you need to be able to count on support. I literally contacted every company in the Medford area and Truesouth solar was the only one that was willing and competent to help.