Review for Sunnova

11/07/2024
Wa Tchang Loomis, CA

Service

TERRIBLE SERVICE!!! My system stopped working for 2 months. Many calls. They keep delaying to provide service. Finally got a schedule for them to come out. No call no show. I called them back, they said they couldn’t get anyone out and I have to reschedule. Got a schedule for next month. Hope someone will show up

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 100

Year installed: 2020

Sunnova reply 11/08/2024
Hello Wa Tchang. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had thus far. To help ensure we address your concerns effectively, we kindly request you to provide us with your system ID or the case number associated with your inquiry via email at customerservice@sunnova.com. We appreciate your cooperation and look forward to providing you with the best possible resolution.