Office location: 1060 National Drive 3, Sacramento CA, 95834
11/09/2024
J Jones
Vacaville, CA
Just had a knock on my door by a person who claimed he was 'working in the area and that there is a problem with my electric meter'. He then demanded access to my meter claiming he was with PG&E. I informed him that PG&E employees do not wear Sunrun shirts. I then asked to see his REQUIRED soliciting permit my town requires. He claimed he didn't need one and that Sunrun has a 'partnership' with PG&E. They do not. None of the solar companies have any partnership with PG&E. He again claimed that he needed access to my meter and I told him to get the hell off my property and that he ILLEGALLY is knocking on doors without a permit AND also violated the law that bans knocking on doors with no soliciting signs. He then proceeded to go harass my neighbors. I called the police to ticket him. Sunrun will lose any ability to knock on doors in this town with these actions. If you are this crooked just trying to sale your stuff, you never will have me as a customer.
System size (kW): 123
Year installed: 2024
Sunrun Inc. reply
11/12/2024
We're so sorry to hear about your experience, and we definitely want the opportunity to turn this around and make things right for you. In order to look into this further, please send your service address to resolutions@sunrun.com, along with any important information you have regarding your interaction with our Sales Representative. Anything such as their name, badge number, photos, video, etc. will greatly assist with our investigation. Thank you so much, and we look forward to hearing from you.