Review for Premier Improvements Solar

Office location: 71 Raymond Rd Suite 115, West Hartford CT, 06107

11/10/2024
jane doe Burlington, CT

Disorganized, impatient and unprofessional

salesperson was very impatient with my questions and my need to have him be more focused and put together. He even told me that non of his customers take this long to make a decision (I met with him 3x - once for 90 mins, another 60 mins and then 30 mins. Apparently they believe that it shouldn't take this long to make a $60K major investment decision! I have over 40 disparate files of data with various bits of information on them, but absolutely no proposal that lists all of their equipment, it's output, my savings, the incentives, the paybacks from Eversource, etc., plus the upfront cost for the Franklin battery and all incentives/rebates and paybacks with that either. Do these companies think customers enjoy trying to figure out some of the 'hidden' ways in which costs are calculated? should you finance, lease, pay cash - it's all rather vague with this guy and when I asked him to be specific, he got annoyed- give me upfront, out of pocket costs. When I told him I was more interested in going off grid, he completely sent me on my way. Bye Bye Pointer...a great salesperson works to overcome objections. Instead he threw my business out the door. When making an enormous decision like this, customers should be given ALL of the time, information and data that they need. This guy would have none of it. What I especially didn't like is that this salesman would not send someone out to go into configuration and set up possibilities of the battery system, given the limited space in my basement UNTIL I SIGNED A CONTRACT. That will not happen. I do not make guesses hoping it will all work out and blindly sign a contract. I asked to work with someone else and that this company submit a proposal through the Energy Sage System so I could compare each vendor. This salesman response??? Thanks we're all set --- bye bye. If you want a disrespectful experience. Choose them. This was an incredibly unprofessional, and disrespectful experience and, sadly, gives solar installers a bad name - kind of like used car salesmen. It shouldn't be this way.