Office location: 240 A Cherry Street, Shrewsbury MA, 1545
11/10/2024
Amy Robbin
Athol, MA
I was behind in my electric bills, so the electric company would not release my account to go live with solar. The SunRun sales person said that SunRun would pay off my balance. He made the payment right in front of me telling me not to tell anybody he was doing this. Once he made the payment, the electric company released my account and gave the go ahead to switch to solor. When I got my bill, I saw that the payment was reversed due to insufficient funds. I called them and they confirmed that the funds had been re-deposited into the payers account, a.k.a. the sales person.
System size (kW): 1111110
Year installed: 2024
Sunrun Inc. reply
11/12/2024
We appreciate you reaching out and letting us know, Amy. Our team would like to look into this further to ensure this never happens again. Please send your service address and contract information to resolutions@sunrun.com. Please include any additional information about the sales rep such as their name or badge number. Thanks!