Office location: 2291 & 2309 S Mt Prospect Rd, Des Plaines IL, 60018
11/12/2024
Mike
Orland Park, IL
SunRun removed solar panels for needed roof repair. Trying to get the company to reinstall the panels has been impossible. For two months I have been in contact with the company. I have been in an email conference with their case menager and her supervisor since Sept &, 2024. It is now November 21, 2024. They have done nothing to correct the problem. The solar panels are sitting in my garage. I have no use of the garage. I have called the customer service rep and got no where. The rep infpomed me that the customer service division is not authorized to contact the division handling my problem. There is nothing they can do to help me. Ovoid doing business with this company.
System size (kW): 12
Year installed: 2024
Sunrun Inc. reply
11/14/2024
Hi Mike, we appreciate you bringing this to our attention. We are so sorry to hear that it's taking longer than expected to get your panels re-installed and we'd like to look into this. In order for us to best assist, please send your service address to resolutions@Sunrun.com so we can confirm your account. Thank you!