Office location: 7930 National Hwy Suite 201, Pennsauken NJ, 08110
11/15/2024
Brad Groff
Mohrsville, PA
I was hesitant on getting solar due to cost outweighing the benefits. My salesman did a great job of “selling” me the system. The actual experience from install to startup did not go the way I was told. The day they came out to install the inspector showed up before the workers did. The electrician wanted to run conduit all over the place (one issue that I stated at the sales pitch). Thankfully I have past experience and helped figure out a clean run. From that point on communication was little to none. From install to startup I was told 2 months, it actually took 6 months. The delay from Met-Ed is not their fault. The monthly credit I was told I would get never happened. My system has been up and running and I have yet to be able to access the system through the app due to a technical issue. Getting a response now is next to impossible, I’m assuming that since the system has already been sold.
System size (kW): 11000
System price: $34,000
Year installed: 2024
Price include the Federal Tax Credit or incentives: Yes
Solar Energy World reply
11/18/2024
Dear Brad Groff,
Thank you for taking the time to share your feedback. We deeply regret that your experience did not meet the high standards we strive to uphold. Transparency, clear communication, and ensuring a smooth installation process are top priorities for us, and it’s disappointing to hear that we fell short in these areas.
We appreciate your recognition of our sales team's efforts, but we also understand that the delivery of our promises is equally, if not more, important. We sincerely apologize for the missteps, including the unexpected conduit concerns and the lack of timely updates throughout the installation process. While the delays caused by Met-Ed were beyond our control, we recognize that better communication from our team could have helped alleviate your frustration during this time.
Regarding the monthly credits and technical issues with accessing your system through the app, we understand how critical these features are to maximizing the benefits of your solar investment. Our team would like to investigate this further and resolve these issues promptly.
Please know that we value every customer, even after the system is installed, and we are committed to addressing your concerns. We will have a representative reach out to you shortly to ensure these matters are resolved to your satisfaction.
Thank you for bringing these issues to our attention. Your feedback helps us improve and provide better service to all our customers.
Sincerely,
Isabelle Shives
Reputation Specialist
Solar Energy World