Review for Ambrose Solar

Office location: 820 Eubanks Drive Suite A, Vacaville CA, 95688

11/15/2024
Clayton Walnut Creek, CA

Not dependable

I originally posted a review about them because they never got back to me at all about the day of installation and power being out when it was over 100 degrees. I also commented on the fact that the salesperson never got back to me about the final layout and panel reduction. I had to deal with this the day of installation. The service advisor (Vincent) never bothered to call until after the posting. I understand things happened and of course they responded after a bad review so I fairly, posted the following review, but the lack of service sontinued. 10/4 -This is another follow up from my original review. They did reach out after the previous bad review and once I updated the review, the communication dropped off and still can't get a call back from them. Originally it was Vincent and then started dealing with Bri and now can't get a call back again. I called first thing this morning and they said she would call me right back and of course...nothing. Facts: They installed the equipment Oct 2 and 3rd. Did not file the paperwork with PG&E until Oct 14th. No contact from anyone. I called PG&E the other day and they said they had not received a document from Ambrose. Ambrose says they provided it and will give me an update. I haven't heard anything since. Now, it definitely could be PG&E, but given the experience with Ambrose, I have doubts. It is now Nov 15th and my system is till not turned on and I am paying the Solar loan and PG&E. No offer whatsoever from Ambrose to help make things right for their customer. just blame PG&E and then not call back. I am now paying for solar and PG&E at the same time. They can blame PG&E, which I am sure has some bearing on this but they waited 11 days later to file the paperwork and it appears that they did not include a document that was needed and only addressed it once I called PG&E. That is when they said they would have someone reach out to PG&E. I am having an attorney look over the contract because I worry about trying to deal with them in the future should something go wrong. They praised themselves on customer service when I was signing up but they have not lived up to it at all. Only the installation team has been great. The office, not at all. Unfortunately, that is who you will have to deal with if you have any issue. Buyer beware. They do sound great, like any salesman but once they have your money, you don't have any importance to them. The bets part of this is that I called them today (Bri) to actually get a name for a new contact for a salesman, since my original one never got back to me in the end about the final layout and had to deal with it the day of installation. I obviously won't be passing on their info. Please think twice about using these guys. I don't have trust in them as a business and unfortunately I am stuck with them now and will have to deal with them in the future if anything goes wrong.