Office location: 20 Greenway Plaza, Houston TX, 77046
11/18/2024
Piss Offed
Tucson, AZ
I had a fast talking sales man appear at my home, talking about savings through department of energy for low income families. We thought we where getting a good deal and after 6 months, royally got F---. You are stuck at a 25 year lease, the only way out is to buy out the lease or sell your home. Your told you system is over producing but you wont see any savings. Their customer service will reiterate the loan agreement and their numbers. How can you sucker low income minority families into 25 year leases and then extort them and say sell your house or buy us out. This should be illegal.
System size (kW): 14
Year installed: 2024
Sunnova reply
11/20/2024
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.