11/19/2024
MFH
Hummelstown, PA
I paid off my solar system in full in March of 2024. There was no way online to cancel my autopay. I had to call multiple times for them to cancel my autopay. They finally cancelled 10 months later after I gave them an additional 1000$ worth of payments. Then they told me that I could not be reimbursed for the extra payments. I plan to take them to court.
System size (kW): 1000
System price: $22,504
Year installed: 2023
Price include the Federal Tax Credit or incentives: Yes
Sunnova reply
11/20/2024
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.