11/27/2024
Diane Goldie
Phoenix, AZ
Salesman was pleasant but didn’t give us important information. You don’t get the government rebate in one lump sum and he didn’t provide the right figures for calculating amount of panels needed. We ended up paying on the loan plus paying our power company $190.00 a month which was double our original power bill. Freedoms solution was to install 13 more panels which we have to lease at another $79 a month. Terrible solution but we’re stuck. System has been down a week waiting for inspection with no compensation for lost production of solar energy. We are paying for Freedoms mistake. Caveat emptor.
System size (kW): 20.4
System price: $89,000
Year installed: 2022
Price include the Federal Tax Credit or incentives: No
Freedom Forever reply
12/02/2024
Hello Diane, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with your solar project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.