Review for Prostat Solar Group

Office location: ​1721 NE 64th Avenue Suite 120, Vancouver WA, 98661

11/29/2024
KS West Linn, OR

Failed to pursue financial incentives, poor customer service

Not happy with this company, but not because their solar panels don't do the job. I am very dismayed because they failed to inform me about financial incentives of more than $4,000 that I could have qualified for through the Energy Trust of Oregon. I knew about federal tax credits, but I only learned about these local incentives a couple of months ago -- 8 months after Pro-Stat finished the job -- and Energy Trust tells me now that they can't apply the incentives retroactively. Pro-Stat is a "trade ally" of Energy Trust of Oregon and should have informed and assisted me in getting their incentives. I took out a sizeable loan to finance the solar panels, and I could have taken a considerably smaller loan. In addition, the Pro-Stat salesperson employed hard-sale tactics -- "make a decision today if you want to get a X percent special discount" -- and later got bent out of shape when the company had to go through extra steps with the city because I live in an historic district. The technical people were good to deal with, but overall I think the company has quite lousy customer relations.