Review for Skyline Solar

12/02/2024
Builder Arcadia, CA

Builder

Let me begin by saying that this company doesn't understand anything called "Customer Services." After I sent them my roof design, they returned with a design of the solar panels' layout. I approved it. On the day of the installation, their installers found out that there was a big discrepancy in the layout design. For example, they designed to install nine panels on one area of the roof, and it can only fit four panels. Their installers tried to explain the problem to the people in charge, and no one understood what the problem was. I had to reach out to a VP on the East Coast. They re-designed and installed it. Here comes the serious problem. One month after installation, they still can't send a person from their company to host an inspection. I kept texting and calling them to schedule one. They kept coming back with some nonsense excuses. Up to this point, there are still no inspection appointment and no words from anything about inspection. This is the worst after-sales service I have ever experienced in my life.