12/02/2024
Donald
Casa Grande, AZ
Sales rep showed me what size system I needed and guaranteed the kwh production. The first year did not meet the production guarantee and I paid $350 in electric bills more than what the sales rep said I would. It shows the guaranteed kwh production in the contract and states they will reimburse you at a certain rate if you submit a claim for the difference of actual production vs guaranteed, but there is a loophole in the last sentence of exhibit A paragraph 2.4 that states they can change the guaranteed production to the actual production if between 85-100% of guaranteed production. This is why you need a lawyer to review everything you sign. I believe there is a case here to sue Freedom Forever as they sell you on the guarantee, but can change the guarantee. Pretty messed up.
System size (kW): 11
Year installed: 2023
Freedom Forever reply
12/10/2024
Hello Donald, we appreciate your feedback! Your feedback is invaluable, and we take it seriously as we strive to provide the best possible experience for our customers here at Freedom Forever. We understand that you have encountered challenges, and we want to assure you that we are committed to resolving these issues promptly. We are actively investigating the issues you've raised, and we appreciate your patience as we work towards a solution. We will continue to be in communication with you to achieve a resolution.