Review for Freedom Forever

Office location: 43445 Business Park Drive STE 110, Temecula CA, 92590

12/04/2024
Jean R. Fresno, CA

Review of Freedom Forever and Michael Thomas II

I had a very disappointing experience with Freedom Forever and Michael Thomas II. Michael met with my husband and me to discuss solar options and promised that by installing new panels and using a PPA, we would no longer owe PG&E except for connection fees. He also assured us that the new system would generate more energy than we could possibly use, even as our family grew. Freedom Forever installed the panels and battery. However, the reality has been far from what was promised. In October, I received a PG&E bill for $229 in addition to the monthly lease fee. The system was incorrectly sized, and despite promises, one battery is insufficient to eliminate our need for grid electricity. The battery depletes after just an hour of use, and we’re still paying PG&E for excess power. To make matters worse, we were still on the NEM 1 plan, and now we’re paying thousands more for less usable electricity. Freedom Forever also claimed the project was complete before the battery was fully operational. It took a literal month for someone to come out and switch it on. It is baffling that companies allow salespeople to blatantly misrepresent situations and incorrectly size the equipment for the household’s needs. I even hired an attorney to resolve the situation, but despite his initial commitment to respond, Michael stopped communicating, leaving us without resolution. Freedom Forever has not returned our calls either, despite saying they would. Be very careful when making decisions with this company. Michael seemed knowledgeable, and we believed his promises, but unfortunately, they have not been met.