12/05/2024
disenfanchised customer
Caledonia, MI
We started the process with Blue Raven in May of 2024. We had our son also sign up for the system. Blue raven was to install his system first. They dropped off the materials (right in front of their garage door) and 2 days later came and said the plans were drawn wrong and they couldn't install the system. It took 2 months and phone calls to Utah to get the materials picked up. Meanwhile we discovered that the panels we were sold were not the newer panels that were more effecient. So we asked for the effecient panels. This dalayed the project because they had to rewrite the plan. That was in late June. Installation was finally scheduled for September 1 (cancelled by blue raven), mid September (Cancelled by blue raven) October 10 (Cancelled by blue raven) and finally installed on October 14 (but no electrician was available so that happened on October 16. Each time we had to take off from work because someon had to be home for the installation. It is now December 5 and the system is still not operational because blue raven cannot give the power company correct plans and specs for the system. We have made many calls to Utah, talked to many people, and have gotten nowhere. I would stay away from this company at all costs. They may have a good product (I can't tell because they can't get it operational) but they cannot seem to install it and make connections with power companies.
System size (kW): 4
Year installed: 2024