Review for ION Solar

Office location: 116 Sylvia Rd, Ashland VA, 23005

12/06/2024
Wayne C Blackstone, VA

Avoid them!

Stay Away From This Company! We decided to use Ion Solar to have solar panels installed. We did so even though past reviews were not good, but with new administration we thought we'd give them a shot. Things started off well, we were approved quickly by their preferred lender, about 5 months ago. Regular progress updates were provided and customer service was good. Things changed quickly however. Updates became more sporadic, as did project progress. Customer service was nearly non-existent even we repeatedly contacted them and asked about the project. Two days ago, their preferred lender notified us that our financing had been canceled. Apparently the project had taken too long and not shown enough progress so that they could begin billing us. When I notified Ion Solar of this and said since the project funding had been canceled the project was over, they charged us a $3500 cancelation fee. I don't know whether the project failed due to their total ineptitude or there were some darker reasons. Maybe its part of their business model?