Office location: 24 Orchard View Dr, Londonderry NH, 03053
12/06/2024
Michele
Durham, NH
The Sunrun salesman provided faulty promises in terms of the fee they going to charge. He did an estimate for my electricity usage, and promised that the electric company and the Sunrun together would charge a fixed flat fee for my monthly electricity usage as the same I had been paying to the electricity company. However, after the system started running, the Sunrun is charging a fixed fee, which much higher in the summer months than the regular pay, and they would not credit me when the electricity company is charging me more, which makes the whole charge to me is much higher than my original electricity expenses. I contacted Sunrun about this, the customer service just closed my complaint without any explanation.
System size (kW): 1000
Year installed: 2024
Sunrun Inc. reply
12/12/2024
Thanks for bringing this to our attention, Michele! Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you in order to ensure that you are enjoying the full benefits of going solar. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com so that we can personally connect you with an Escalations Expert who can help you resolve your concerns. Thank you!