Review for NERD Power

Office location: 1000 Taylor Station Rd, Columbus OH, 43230

12/06/2024
Ian M Powell, OH

Disappear when you need them

They came into town and installed the solar panels, and the moment we needed them, they disappeared and won't respond. We have sent several requests to them to help solve our electrical issues that we have been having since the installation, to inspect the installation to ensure it is installed properly. They promise to replace your main power box when they install when it is not up to code, and the inspector said that it was needed, but they did not do it. We had to get it replaced because it was not up to code out of our own pocket and they falsely stated that it was up to code and threatened to void our warranty because we had someone else do the work. We told them we asked them repeatedly to come out and look at it and they denied the request and then said there was no record of our request. Noe we are still having issues and our monitoring company has asked them to come out and inspect and we can't get a response from Nerd. They aren't following through on their warranty and have no customer service. They won't even work with BBB. Please avoid this company