Office location: 73-5627 Maiau Street, Kailua-Kona HI, 96740
12/11/2024
Tom
Kailua Kona, HI
I have had maintenance issues since 2018. An Enphase inverter monitor quit working. Also, production has declined, and I suspect a bad inverter. I have made numerous attempts to get this issue fixed so that I, Sunrun and Enphase can monitor individual panel production. Enphase says it is up to Sunrun to initiate the replacement process and they notified Sunrun. They have supplied Sunrun with case and site numbers. There has been no response at all from Sunrun. The sales staff and installer were good and professional, and I think in general the equipment is good. However, I have noted in other reviews response to maintenance issues on leased systems is poor.
System size (kW): 6.5
Year installed: 2014
Sunrun Inc. reply
12/12/2024
Thank you for bringing this to our attention, Tom. I can assure you that we would be happy to look into this for you to get it resolved. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you with this. Thanks!