Review for ION Solar

Office location: 4040 E Bijou St Unit 120, Colorado Springs CO, 80909

12/18/2024
John Colorado Springs, CO

Don't Care about Customer

After waiting 3 months, it is now apparent that the system will not generate anything between Oct 15, and about Feb 15, because it faces North. I guess their "engineers" cannot look at an almanac and do vector algebra. They also cannot play well with city authorities, otherwise they would have asked for a variance to fix this situation. But that would have required them to actually "engineer" and find the problem ahead of time. All they do is slap pictures onto a picture of a roof. ION is not interested in what the customer has to say, they will not allow any input, and do not ask-they tell the customer what he can do for them. There are no pre-install meetings, no progress meetings, and I never met the project manager. The salesman showed up once, and was not interested enough in my text comments to come back and meet me. There was not one single point of contact-anyone and everyone uses a common e-mail address about anything they'rre working on. They don't provide any help getting on line, or using the tool. They don't do after install follow up. This is a slam bam thank you ma'am outfit, and you are on the hook for at least 10% the minute the contract is signed. Run them off if they show up. Otherwise you are stuck with a system that will never pay for itself.