Office location: 177 Cantiague Rock Rd, Westbury NY, 11590
12/20/2024
Sunrun is the worst
Jamaica, NY
They said they have trusted people who do work but, the wiring they did on my house is faulty. I kept emailing and calling if they could fix it and I got no response. The one time I got a response she was VERY disrespectful. She was not helpful and kept lying, saying she had no supervisor yet after I called back another person answered and led me to the main manager. They still did not pay me back for the amount of months the solor did not work. Never go with Sunrun. They pretend to be interested in the beginning and later on they don’t care about you.
System size (kW): 15
Year installed: 203
Sunrun Inc. reply
01/04/2025
We're genuinely sorry to learn about your experience. We're here for you and would love the opportunity to speak with you further about your concerns. Please send your service address and a brief outline of the issues you're facing to resolutions@sunrun.com. Once we gather more information on the issues you are having, we will personally connect you with an Expert to help you further. Thank you for allowing us to turn your experience around.