Office location: 801 Pressley Road Suite 100, Charlotte NC, 28217
12/24/2024
J Huo
Charlotte, NC
An excellent, beginning to end experience with Renu Energy helping us consider, design, install, and trouble-shoot our home solar and battery solution. Every part of the entire process was extremely smooth, professional, and easy, including their bending over backwards to troubleshoot why one particular part of the installed system (one of the two batteries) didn't initially work. The designer patiently walked us through multiple sets of estimates and design proposals for all kinds of tradeoffs in terms of system size vs cost. They never pressured us to buy anything extra, but instead let us understand what every choice we could get added (and cost). The initial site inspection was simple and easy. They took care of the permitting, utility connection, and city inspection process seamlessly - all we had to do was sign stuff and let people in the house. The installation team was fast, polite, on time, cleaned up after themselves, and were careful with our home. When one of the two batteries didn't initially talk with the system, Renu coordinated successive series of Renu (and manufacturer) technical teams to come by and debug the system, ultimately coordinating a complete warranty replacement of the battery stacks. The system has worked flawlessly (including in blackouts) ever since, exactly as advertised. And after a full year, the system has produced nearly 30% more power than their guaranteed estimate and operated seamlessly through the Hurricane Helene blackout, allowing us to keep not just our house freezers and refrigerators going, but our neighbors', too. Overall, it was as easy and simple a process for a massive technical home improvement process as you can possibly imagine. I would absolutely recommend Renu to anyone who wants to install home solar. We picked them because we figured if they were good enough for Charlotte Motor Speedway and New Belgium Brewing, they'd do well for us and they did. Thanks, Renu!
System size (kW): 21
System price: $90,000
Year installed: 2024
Price include the Federal Tax Credit or incentives: No