12/31/2024
Bill Warehouse
Pleasant Hill, CA
Had a power outage Sunday, app showed battery @ 9%. My power was out. The battery back up was one of the reasons chose to go solar. Very disappointing.
System size (kW): 14
System price: $193
Year installed: 2024
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
01/04/2025
Hi Bill, we appreciate you reaching out and letting us know. We are so sorry to hear that your battery is not performing as expected, and we'd like to look into this. Please send your service address to resolutions@sunrun.com so we can confirm your account. Thanks!