Office location: 755 Southpoint Blvd, Petaluma CA, 94954
12/31/2024
Cooki
Santa Rosa, CA
We started our project in June to date it is all installed but not running. They were right on when we were signing and now they are no where to be found. Can’t get a phone call for status just a lot of equipment and still $500 + PGE bills. They said they’d cover the bills but we have not seen a penny or any solar power. They are all talk to sell you but now can’t be found
System size (kW): 30
Year installed: 2024
Sunrun Inc. reply
01/03/2025
Thank you for bringing this to our attention, Cooki. We understand your frustration with the delay in activating your system, and for that we apologize sincerely. To address this, please send your service address to resolutions@sunrun.com so that we can assign an Expert to thoroughly assess your account and provide you with an update. Our commitment is to resolve your concerns as quickly and effectively as possible. Thank you for your patience and understanding. If you have any questions or concerns in the meantime, please feel free to send us a private message. Thanks!