Review for Freedom Solar Power

Office location: 8350 Parkline Blvd Suite 20, Orlando FL, 32809

01/04/2025
Jeff Christiansen Okahumpka, FL

Poor customer service

I can not believe how unprofessional customer service is. Even once I finally talked to a manager and agreed he would call me back he still has not reached back out to me after two weeks. I’m now worried about any warranty work.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 12

System price: $26,000

Year installed: 2024

Price include the Federal Tax Credit or incentives: Yes

Freedom Solar Power reply 01/06/2025
Hi Mr. Christiansen.. I'd like to apologize for your experience and thank you for giving us this thorough feedback. This is certainly not the experience we want our clients to have. Based on your name I was able to locate your project. I see we have already escalated your concerns to the appropriate team and are in the process of working through your concerns. Our goal is to offer you a great experience from installation all the way through to any service needs you may have. It seems based on your experience, we may have fallen short. Please contact customerservice@freedomsolarpower.com if you have any questions in the meantime.