Review for TriSMART Solar

Office location: 1555 Avenue South Suite 100, Grand Prairie TX, 75050

01/18/2025
Amber Weatherford, TX

Scammed

We got solar pannels installed a little over 2 years ago. 36 panels costing us 68,000$ dollars. With the promise that they would cover 90% of our electric bill. the first year was great. Then there was a "Voltage Event" and for the last year I have been fighting with them to fix our panels. We had 17 offline, after 5 months we got them out here and they fixed 3 of them. We still have 14 offline. This is costing me so much more than they are worth. I am paying an increasingly high electric bill along with the payments for the panels. They tell me "I'm sorry we are expericing a high volume of issues and will get to it eventually". I am never able to speak with the same representative twice. They never escalate the call to a supervisor "Supervisor does not take calls without an appointment". This is breaking my family. I regret getting these pannels and wish that I never tried to do better for my family and the enviorment. These people are worthless. They never call me back. They will ocassionally schedule appointments to get it fixed when I call and then a day before the appointment they send me a non-replyable text message that the appointment has been canceled. I hope someone can break these people cause they've broken me and my families finances. They tell me that I cant cancel and get out of it. My contract apparently states that I'm just screwed, I have to pay what they say even if they are not doing what is required of them. Stay away from Tri-Smart solar. I wish that I had. So much for trying and saving for the future. Every drop of our money is going into paying for these horrid roof decorations.