Review for Sunrun Inc.

01/20/2025
Phil N Bonita, CA

AVOID SUNRUN

It’s fine until you need to refinance and they will do nothing to help you. Scary to think what might happen if you ever need to sell your home if trying to refinance is an absolute nightmare. They will not assist at all with any addendums or forms needed to complete a refinance. I’m in the middle of a dispute with them just trying to get an addendum. Terrible customer service - refuse to take calls and only responds thru email before ignoring and punting to another team that punts back. Services are no good if I don’t have a home to use them

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 5

Year installed: 2021

Sunrun Inc. reply 01/22/2025
Thank you for bringing this to our attention, Phil. I can assure you that we would be happy to look into this for you and resolve it. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com so that we can personally connect you with an Escalation Expert who can help you with this. Thanks!