01/21/2025
RZ
Staten Island, NY
I am a senior citizen on a fixed budget and they promised that my bill will be fixed after their calculations, that the meter would be swapped, that I won't have to pay anything extra to electric company and that my wall which they destroyed would be fixed and looking as good as new. Well, guess what! Lies, all lies!!!!!!!!!!!!!!!!!!!!! My wall was not fixed, and no matter how many times I contacted them to get it done it's been 6 months and nothing was done. I am being charges but the solar and by the electric company double of what I was paying before solar and I don't know how to get out of it now. My meter has not been swapped for the solar meter so whatever extra is produced is not going anywhere. My summer bills with the air condition and winter bills were on the average $220 a month and now with solar my bill is close to $300 a month and it's not even summer. And nobody is replying to my emails anymore, nobody know anything and why this is happening, I am just getting a runaround from one person to another. Nothing can be cancelled nothing can be done that's it. they have me by the throat now and nobody gives a shit about lies their sales people, managers, and other numerous executives feeding us when trying to push their solar on to us. LIES LIES AND MORE LIES!!!!!!!!!!!!!!!!!! I email I call and nothing
System size (kW): 8.46
Year installed: 2024
Venture Solar reply
02/03/2025
We have responded via email and phone many times, and offered to reimburse a bill out of good faith courtesy for any issues. The system was just enabled 2 months ago and winter production causes a lower offset, which was explained many times. Last email back to our management team was personal and unprofessional, and there was no remedy we could offer that was satisfactory. The solar is working, and will save more and more as time goes on and the winter is over. We are happy to reimburse the utility bill in question if we can work together