Office location: 43445 Business Park Drive STE 110, Temecula CA, 92590
01/24/2025
Jason
Burlington, NJ
My experience with Freedom Forever Solar has been extremely disappointing. From the very beginning, the process was plagued with delays. What was promised to be a smooth and timely installation turned into a prolonged ordeal, with multiple missed deadlines and a lack of clear communication. I signed the contract October 2022, the system was not installed till May 2023, and was not operational until November 2023. The customer support was equally as frustrating. Every time I reached out for updates or assistance, I was met with unhelpful responses and a lack of urgency. It felt like my concerns were not taken seriously, and I was left in the dark about the status of my project. To make matters worse, the installation included an EV charger that, unbeknownst to me, was never configured properly. This came to light when the charger failed and neither I nor the manufacturer can do anything about it since Freedom never set it up properly for my site. When contacting their customer support, I am forced to wait for their "Monitoring Team" to respond to a ticket that could take anywhere between to 7 to 30 days according to them. Now I am unable to charge my car with a charger I paid for because Freedom installed it incorrectly and have to pay to charge elsewhere. Overall, my experience with Freedom Forever Solar has been far from satisfactory. I hope they take these issues seriously and work towards improving their service for their customers.
System size (kW): 11
Year installed: 2023
Freedom Forever reply
01/27/2025
Hello Jason, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with your solar project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.