01/25/2025
Eddie Owens
Fountain Inn, SC
I cancelled my installation in 2 weeks when I had 45 days. Then 3 months later, I had an alert on my credit score. They placed a personal loan on my credit in spite of it being cancelled and never installed. I've been working now for 4 months attempting to get this removed from my credit report. On December 5, 2024, they said the board of directors would need to meet to discuss removing it from my credit report. What the hell. I didn't receive the panels and cancelled in the time frame. This should have NEVER been placed on my credit report. I've emailed them again and received no response. To complete this form, I was REQUIRED to enter an installation date and KW size. IT WAS CANCELLED AND NEVER INSTALLED. I used 2024 as a date and 20 as KW. By the way, Freedom does not ever get 1 star, but 0 nor negative score is an option.
System size (kW): 20
System price: $40,000
Year installed: 2024
Price include the Federal Tax Credit or incentives: Yes
Freedom Forever reply
01/27/2025
Hello Eddie, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring that your experience with us is exceptional. We understand the challenges you've faced with your solar project, and we're dedicated to turning things around for you. To initiate the resolution process, kindly send an email to OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email. This will enable one of our Online Support Specialists to reach out to you promptly. We're genuinely excited about the opportunity to partner with you on the path to resolution and appreciate your cooperation.