Review for Sunrun Inc.

Office location: 755 Southpoint Blvd, Petaluma CA, 94954

01/25/2025
Petaluman2025 Petaluma, CA

Not Professional

While we are happy to have solar panels we found Sunrun installation and follow through to be quite unprofessional. From the way they first treated our property all the way to final steps and communication, we have felt that we as their customers were last on their list of importance. In other words, very definitely not what we expected and extremely disappointing.

Sales process
On schedule
Installation quality
After sales support

System size (kW): 5.67

Year installed: 2025

Sunrun Inc. reply 01/27/2025
We're so sorry to hear this, and we would love the opportunity to help improve your experience. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!