01/26/2025
Troy
Colorado Springs, CO
Sunrun is the worst company I have ever dealt with. It started with the salesman. He never delivered anything he promised, as a matter of fact he just disappeared after the sale was final. It took them a year to even get started on the install. It's now been two years after that, and my roof leaks. They say that wasn't there fault, I never had a leak until now. Just a horrible company to work with. My neighbors had a company come in a year after me, they had the install done before me, and no complaints. Stay away from Sunrun.
System size (kW): 4
System price: $25,000
Year installed: 2022
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
01/27/2025
Thank you for bringing this to our attention,Troy. We are sorry for this experience and we would be happy to look into this for you in order to get it resolved. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you with this. Thanks!