Office location: 2500 White Road A, Irvine CA, 92614
01/26/2025
Family in Anaheim
Anaheim, CA
We installed Sunrun a couple years after we moved into our home. The rep approached my husband at Costco and convinced us to take advantage of the solar rebates before they expired. We live in Sunny Orange County where it's sunny and hot alot so it seemed to make sense. This was the biggest mistake we made with our home. Since then, we have had leaks in almost all areas of the house where there are panels. There have been leaks in both my children's room, our master bedroom. The leaks have caused countless issues, and roof people coming in and out. We have dealt with leaks every time it is "rainy weather" and there have been serious leaks at least 6 times now in the last 6 years. SUNRUN keeps pushing us off to the roofer that installed, and will not cover these issues even though they are all completely due to the solar panels and installation. We have spent more than $15K in roof repairs POST installation. SUNRUN has not given us the service promised, and we regret installing with them at all. Please save your money and do not install with SUNRUN. Do you research and find another responsible party. Even though Costco allows them to cooperate with them, this is one instance where I think Costco has made a big mistake in trusting a company that does not have the integrity they say they do.
System size (kW): 6.7
System price: $30,000
Year installed: 2018
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
01/27/2025
Thank you for alerting us to your experience. We are sorry for not providing you with a positive solar experience. We want to help get this resolved for you, please email us at resolutions@sunrun.com with your name, service address and these details so we can connect you with an Expert to assist you. Thank you!