Office location: 43445 Business Park Drive STE 110, Temecula CA, 92590
02/04/2025
Ronda M
St Petersburg, FL
I signed a contract with Freedom Forever at the beginning of January 2025. They had an additional offer where I would receive a Google package of three items as a “free gift”. The salesman set up installation for two days later. I contacted the salesman while the installer was at my house and advised him that I had more questions and there was a chance I would be canceling my project. I was told that I should go ahead and accept the items and if I canceled they could pick up be items (they were not installed as they were not compatible with my current system). I did indeed cancel within the three day window and asked repeatedly in writing and on the phone what I needed to do to return the items. Fast forward to tonight… I called AGAIN and was given the phone number of the cancellation department. The lady that I spoke with told me that not only can I not return the Google items but that I was responsible for a $1200 cancellation fee. Mind you that the total retail value of the items is approximately $350! What a scam!
System size (kW): 1
Year installed: 2025
Freedom Forever reply
02/07/2025
Hello Ronda, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration and want to ensure that your concerns are addressed as quickly as possible. We aim to provide more than just a service, we want to create an experience that exceeds your expectations, and sincerely apologize for any inconvenience you have encountered.
To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists.