02/07/2025
Greg Foreman
Elkville, IL
If you are reading my comments, and the comments of others who have left similar comments, take heed. DO NOT USE THIS COMPANY FOR ANY SOLAR NEEDS! I had my system installed in 2019. Since then I have had 3 occurrences of system failures. It isn't the failures that are the problem. Like anything else, things do break down. The problem stems from the piss poor customer service and timeliness of getting a technician to come and troubleshoot problems. On my 1st system failure, it was my inverter that failed. This was in 2020. I can't recall the actual month of failure. After contacting customer service, I was given the runaround about technician availability because they were at other locations installing new systems. Come to find out at that time, there was only one technician close to me that serviced an extremely large area in Missouri, Illinois and other states. A new inverter was ordered and had been delivered to my address in a timely manner as I recall. But it took the technician over 2 months to come and replace the inverter. On my 2nd system failure, my system broke down in July of 2022 and stopped producing solar power. I won't go into the details of that breakdown, but it to 9 months before my system was back up and running. The problem was so simple that 1 connecter had burned out. My son was the one that actually seen the burned connection in my system. Green Home Systems customer service finally authorized me to get a local electrician to come and look at my system. It took them around 10 minutes to replace that connector and my system was working again. AFTER 9 MONTHS OF WAITING. The company that fixed it however required me to pay for the service call myself because they had been stiffed in past jobs sub-contracting for GHS. I had to request reimbursement under my warranty from GHS. So, I had no solar production for 9 months because of a problem that took 10 minutes to fix. Now, here we are today, and another problem came up where my system seems to be producing less solar energy than it should. I paid the Solar Edge Monitoring Company $99 to conduct a diagnostic check. They found a discrepancy in my system and referred me back to the installer to come look at and fix the discrepancy. I made my 1st contact to customer service on September 5, 2024. Here it is today, February 7, 2025. I have exchanged 31 emails to customer service, furnishing them with the diagnostic check results and recommendations from Solar Edge. Most of my emails to them are ignored. Every now and then I will get an apology response from one of the customer service representatives and that she will forward my email to someone up the chain. I could go on and on about my complaints about the Green Home System's Company. But I am sure as you have read this far that my recommendations would be to find another company to do business with. They do not honor their obligations to their customers who have spent many thousands of dollars for their products to fix/repair. It is such a disappointment to say the least. Again, go somewhere else to buy a solar system.
System size (kW): 13.2
Year installed: 2019