Review for Tesla Energy

Office location: 1755 Iowa Street Building B, Riverside CA, 92507

02/17/2025
OC Halos Irvine, CA

Good Quality Product But Process Needs Big Improvement

First, let me say everyone we dealt with was very professional and courteous. The problems we encountered over almost 5 months getting our system installed was due to Tesla's cumbersome decentralized project management system and process. We had a project advisor, who we could set up calls with usually within a day or two through the app booking. However, she was really only a point of contact. Often she had to follow-up with another employee in design to find out where things stood, what the issues were, etc. Apparently, Tesla has no master software system where all of the cooks who are responsible for your project are updating and inputting details of where they are and what issues need to be shared with the customer. It is very decentralized process where we would have a call on a Monday and Tuesday and then she would spend the week chasing down the employee responsible and we would have the call the next week to have her relay that on to us. We spent weeks trying to chase down what needed to change in the project design, which was basically to remove a garage cabinet to free up wall space. It took almost a month to move on from this issue. Then after we finally had an installation and follow-up inspection from the city, we had to set up another call with her 3 weeks later to find out where the application with the utility was. It turns out Tesla was delinquent in filing it. Then the back-up switch was non-functional when the utility showed up, so it took two weeks to get Tesla back to replace it. We are still waiting for the Permission to Operate two full months after installation. We like the Tesla app and integration with our vehicles, and we hope the PowerWalls will give us years of service. But if you can obtain them through another solar operator, better to go that way.