Review for Intermountain Wind and Solar

Office location: 1830 Airport Way, Boise ID, 83705

02/17/2025
Mark Fruitland, ID

Think twice before paying

After a disastrous attempt to get solar from another company a few years ago, and swearing off even trying again, Intermountain Wind and Solar showed up and seemed to have it together enough that I was willing to try again. And oh, how I wanted it to work smoothly. Things were great in the beginning, and moved smoothly. There was good communication. Installation was quite delayed (supply chain issues, I get it), and the install went pretty well. But once we paid up, we were all but ghosted. The inspection we delayed because the installers did not patch drywall, so we had to find someone to do that and submit reimbursement. Then the inspection was not rescheduled for weeks. There were no instructions on how to turn it on. Emails were not answered. Voice mails were not responded to. After inspection, we did our best to turn it on, assuming it was set up correctly. Then the lights kept flickering constantly. The batteries would not discharge. The constant changes in power fried our $10K AC unit. We reported that and it finally got Intermountain's attention. Some tech guy over the phone said that it was all set up right and nothing was wrong, but immediately after the call, settings were different and the flickering stopped. Apparently they did not want to take responsibility for the $10K AC unit going bad. Well, now 7 months after all that, we finally get the owners manual by email and other documents that were promised. In the end, our lights are on, the power is flowing in and out correctly, but one battery still does not ever discharge and just sits at 100%, even when we're pulling from the grid. In summary, go ahead and use Intermountain, since it went well up to install, but don't pay a cent until you're 100% certain everything is working fine.