02/24/2025
Richard Rohmer
Pomona Park, FL
My solar system has been down for three months. Repairman was suppose to be here between 11am and 2 pm noone came. Called customer service and they stated it wasn't scheduled. Them how come I have email stating so? If I can get out of this contract I will. As of now they won't be here till March 13th I'll believe they will come when I see them . In the meantime my system still isn't working.
System size (kW): 6
Year installed: 2025
Sunnova reply
02/28/2025
Hi Richard, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. To assist you effectively, please email us your system ID or case number to customerservice@sunnova.com. We'll then provide personalized assistance to resolve your concerns. Thanks for your cooperation. Looking forward to helping resolve this for you.