Office location: 755 Southpoint Blvd, Petaluma CA, 94954
03/18/2025
Rich Iribarne
Rohnert Park, CA
Watch out your signing a 25 year lease and they don't negotiate any changes even if your paying more than you've ever paid for utilities with the sunrun charge. Customer service only gives you standard company answers. They won't even give you a price to remove the equipment. BIGGEST MISTAKE I'VE EVER MADE.
System size (kW): 7.75
System price: $265
Year installed: 2024
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
03/20/2025
We are so sorry to hear this, Rich. We would love to review your system's performance and any other specific concerns you have, so that we can help get this resolved for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!