Office location: 8090 Arjons Dr, San Diego CA, 92126
03/19/2025
David Elser
Oceanside, CA
My salesperson straight up told me when my roof was replaced that they will remove and replace the solar panels because they are the owners of the panels. I told him that my roof was at least 15 years old and that it was going to be done in the next 5 years.low and behold they want 4800 dollars to do the job.He showed me the part of the contract that says they will do the work, but not the part where they will charge for the work. Lied to my face showing me fault documents
System size (kW): 11
Year installed: 2023
Sunrun Inc. reply
03/24/2025
Hello David. We're so sorry to hear about your frustration, and we want to do everything we can to resolve it quickly for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com. That way, we can personally connect you with an Escalations Expert that can assist you.