Review for ION Solar

03/19/2025
Eric Littleton, CO

Unreliable and horrible customer service

I would look elsewhere if you are interested in solar. We have had our system for 5 years. It has stopped producing 3 separate times. Never notified by the ION. If I didn’t look at the apps on a regular basis I would never know, except I guess when I have to pay for both the panels and now my electric bill. My system was out for about 2 weeks - 2/23 was last day of production. I called on 3/6 to ask about it and get service. At that time, customer service said they would call back to schedule. I never received a call back from them. I had to recall customer service on 3/12. They then said they will schedule once a prepay the $250 service invoice and would not schedule until the invoice was fully cleared. I made the payment and the invoice cleared by 3/14. On 3/19 I still hadn’t heard from anyone at ION. I called again and they said they would get with the scheduling department and that my account would be marked as “high priority” and should receive a call in a day or two on getting something scheduled. I just received a text, not a call, that I’m scheduled for 3/31. I am flabbergasted with the horrendous customer service from this company. I haven’t been producing since 2/24 and they aren’t coming out to “look” at it for well past a month. They can’t keep my system up and running, don’t notify you when it is down, make you pay for service before it is performed, then if you are lucky schedule you 2 weeks out if you are a priority client… would hate to be a non-priority that is probably a few months out. Its great that you have to pay for the panels as well as electricity during this time. Stay away from ION, go with someone else.