Review for Green Wave Solar

Office location: 231 W Rutherford Blvd, Murfressboro TN, 37130

03/20/2025
Robert Cedar Grove, TN

Over price and poor performance

They came out to fix my solar panels which was covered under warranty from Generac. The Generac warranty states that they will reimburse for transportation up to100 miles and all Generac product that are under warranty. However, GW wanted a $800.00 to come out and review my Generac system. After reviewing the system, they stated that it needed to have new parts that were covered by the malfunctioning and that they would be back to install them. After months of waiting for them to come back and install the new parts, they finaly showed up. The repair personal that they sent had no information of what was needed to be performed, and no notes from the previous inspection. They swapped out the parts that they were sent with. The assuming that this was the issue. Once they left they did not make sure that the system was working and the issues were properly fixed. After months of trying to get them to return, to fix what was not properly fixed they sent me a outlandish release of liability that, basically stated if they broke anything or caused any damage to the Generac system, they would not be responsible. After further investigation and having a different company come out, I found out that the work that they performed was not completed, and that what they replaced were not connected properly. The only thing that they wanted to do was up sell me new batteries and more solar panels. The salesperson, who was to come out and inspect my system, canceled on me multiple times. Finally, they told me they would not be able to perform any work unless I signed a Release of Liability. They referred me to a different provider. Who never returned a phone call. I would be very skeptical of using this company for any installation repair or service on my solar system.