Review for Sunrun Inc.

03/21/2025
Tristan San Diego, CA

False promise of savings

I signed an agreement believing their solar service would reduce my electricity costs with a fixed rate. Instead, the system was under-designed, failing to generate enough power for my needs, forcing me to buy additional electricity from my utility, increasing my total costs by 40%. Do not believe ANYTHING their salesmen tells you.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 7600

System price: $250

Year installed: 2024

Price include the Federal Tax Credit or incentives: No

Sunrun Inc. reply 03/24/2025
Thanks for bringing this to our attention, Tristan. Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you, in order to ensure that you are enjoying the full benefits of going solar. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com so that we can personally connect you with an Escalations Expert that can help you resolve your concerns. Thank you!