Office location: 4801 Freidrich Ln Ste 100, Austin TX, 78744
03/21/2025
Jim Weinstein
Austin, TX
Run Away. Far, Far away. Mind bogglingly horrible customer service. Took several calls and emails to get an address for Tesla to send a replacement PowerWall. Took several calls and emails to get confirmation that they received it. Now they say I have to wait another 30-days to (hopefully) get an install date. Very frustrating to say the least. Look elsewhere.
System size (kW): 15.77
Year installed: 2022
Freedom Solar Power reply
03/21/2025
Hi Mr. Weinstein. I'd like to apologize for your experience and thank you for giving us this thorough feedback. This is certainly not the experience we want our clients to have. If we haven't already, we would like to attempt to make this right. We've escalated your concerns to the appropriate team and they will reach out to you in a timely manner to speak through your concerns. Our goal is to offer you a great experience from installation all the way through to any service needs you may have. It seems based on your experience, we may have fallen short. Please contact customerservice@freedomsolarpower.com if you have any questions in the meantime. We have made sure to respond to your other reviews as well.