Office location: 2965 s Angus ave , Fresno CA, 93725
03/26/2025
Blanca C. Moreno
Fresno, CA
Purchased a pre-owned home with two accounts of their panels, I pay for the energy those panels produce not what I consume, pay more than 3000 a year. Billing is extremely confusing I swear I get billed every week, they over charged my one year and owed me money. System is always underperforming. The customer service is kind but their foreign workers so accents are difficult to understand. As soon as the lease is up I will be thankful that their greed will come to an end. Do not but Sunrun please consider solar through PG&E. I will write a review every month for the poor monthly service and billing nightmare.
System size (kW): 470
System price: $2,000
Year installed: 2013
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
03/29/2025
Hi Blanca, thank you for reaching out to us. Your initiative to get in touch is truly appreciated. Savings on a monthly basis can differ depending on your usage patterns at home. We’re eager to explore this further to ensure you’re optimizing your savings. Please send your service address and an overview of your concerns to resolutions@sunrun.com so we can connect you with an Expert who can take a closer look at your system. Thanks!