Review for LGCY Power

Office location: 16260 N 71st St, Scottsdale AZ, 85254

03/28/2025
Victoria Crane Warsaw, IL

1/10 do not recommend

My installation was delayed 3 months, I had to redo my contracts and permitting twice. When the installation time was finally here, 9 months later, I was told it would be 2 days.. well 2 days turned into 3 weeks. I am still not even completely installed and this survey was sent to me… Not only were all of the technical tasks delayed, the customer service/experience was lacking. The crew were yelling vulgarities and swearing so much and loudly my neighbors came to me to complain about how offensive it was and she didn’t like her children hearing it. They used our tools, without asking might I add, left debris (Trash, cigarette butts, etc.) over our yard and my neighbors. They blocked me in one day and when we asked to have the truck moved, so I could get my daughter from school, the person who was told to do it said and I quote “well they can fucking wait a minute.” The work crew had no communication on what was causing the delays, or when (a lot of times IF) they would be arriving to my home. There was minimum communication while they were here as well. There was no regard to my personal life or appointments. I called today because well, it was just another day no one was at my home but my solar panels are still not installed. When I was trying to get information on how my installation struggles were going to be resolved I was told I get to wait another week before my solar panels will be completed.. The unprofessionalism was on maximum during my experience.