Office location: 717-17th St, Denver CO, 80202
04/04/2025
Nikki Stovich
Denver, CO
Do not get Sunrun bottom line!!! We needed a new roof due to hail damage and they said they would not be able to get our panels off for 4 months but that we could use a different company to remove them. In order to stay under warranty when the panels are reinstalled they need to be "checked by a field service agent" to make sure they are reinstalled properly. Fast forward to the reinstall we had a field service technician come out and he was at our house for approximately 8 minutes and didn't even get on our house. He simply checked the panel to see if there were any issues- which could have been done by me. Now I have a $600 bill for this! This is so wrong to charge that kind of money for a check where no one even got on the roof to see of panels were reinstalled appropriately. I have been trying to fight the bill and they have been avoiding me. Do no use Sunrun, you will be sure to regret it.
System size (kW): 600
Year installed: 2020
Sunrun Inc. reply
04/12/2025
We appreciate you taking the time to share your experience, Nikki. Your frustration is completely understandable, and our team is here to help you. After looking into your account we see that your Expert, Alec, sent you an email after your phone call on April 8 with additional information about your case. If you have any questions about this please respond to the email so he can help. Thank you!