Office location: 26 Worlds Fair Dr.Ste J, Somerset NJ, 08873
04/07/2025
CB
Somerdale, NJ
I have been facing an ongoing issue with Sunrun for the past couple of months. They have failed to uphold their end of the contract and continually offer excuses. I’ve requested meter servicing for months, and I am well within my rights to terminate the contract. However, they actively avoid my phone calls, provide minimal responses to my emails (despite their resolution email being “monitored” by a Senior Director and a manager, and an automated message promising a response within one business day), and I rarely receive any follow-up from the so-called “legal escalations expert.” I highly advise avoiding this company at all costs. They are untrustworthy and seem to have no regard for customer service. Additionally, they are unable to provide an accurate bill.
System size (kW): 6.37
Year installed: 2015
Sunrun Inc. reply
04/10/2025
Thank you for bringing this to our attention, CB. We are so sorry to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please send your service address to resolutions@sunrun.com so that we can assign an Expert to assess your account and provide you with an update thoroughly. Thanks so much!