04/07/2025
Collin I
Virginia Beach, VA
The overall process of getting the solar installed was fairly easy and streamlined. Based off that experience this would have a been a 5 star review. The issue comes with any repairs that need to be done after your “two year window”. I had a micro inverter that went out after 3 years. No big problem I thought since it’s covered by warranty. Well the warranty doesn’t cover the $550 labor fee they wanted to charge me. Then the Gateway stopped reporting and that needs to be replaced. Also covered under warranty and much cheaper for labor at a reduced $350 for one tech for two hours ($175 for labor an hour). This is on top of the $20K loan I’m still paying off. I would definitely shop around more next time and find a company that doesn’t like to scam their customer out of insane amounts of money for simple repairs.
System size (kW): 16
System price: $26,000
Year installed: 2022
Price include the Federal Tax Credit or incentives: Yes